• Delivery is available to all major islands where courier services operate.
• Standard delivery time: 2–7 business days, depending on location and courier availability.
• Delivery cost is calculated at checkout based on weight, size, and destination.

• Orders are processed within 1–2 business days after payment confirmation.
• Customers will receive a confirmation email and tracking number (where applicable).

• Personal details such as name, address, phone number, and email.

• Payment information (processed securely through trusted payment providers).

• To process and fulfill your orders.
• To communicate regarding orders, promotions, and updates (with consent).
• To improve our website, services, and customer experience.
• To comply with legal obligations in Vanuatu and international regulations.

• We store personal data securely and restrict access to authorized personnel only.

• We do not sell or share personal data with third parties except for essential service providers (couriers, payment processors).

Customers may request access, correction, or deletion of their personal information by contacting our support team.

• Items may be returned within 14 days of delivery, provided they are unused, in original packaging, and in resellable condition.
• Proof of purchase is required for all returns.
• Certain items (e.g., perishable goods, personal care items, customized products) may not be eligible for return.

• Refunds are processed once the returned item is inspected and approved.

• Refunds are issued to the original payment method.

• Shipping costs are non-refundable unless the return is due to our error (wrong item or defective product).

• Exchanges are subject to product availability.
• Customers are responsible for return shipping costs unless the item was defective or incorrect.

• Some products may be subject to export laws, restrictions, or licensing requirements under the laws of Vanuatu and international regulations.

• Customers are responsible for ensuring the products they purchase comply with the import laws of their destination country.

• We reserve the right to refuse orders that violate export controls, sanctions, or legal restrictions.

• Hazardous, prohibited, or controlled items will not be shipped internationally.